Last updated: March 2026

Privacy Policy

This policy describes how FareChance collects, uses, and protects information when you use FareChance Premiere.

1. Information We Collect

Account information. When you sign up, we collect your name, email address, and business name. If you sign in with Google, we receive basic profile information from your Google account.

Venue information. Information you enter about your venue — including name, address, hours, photos, and app links — is stored and displayed within the FareChance app and platform.

Campaign data. Content you create for advertising campaigns, including photos, copy, and settings, is stored and used to serve your ads within the FareChance app.

Billing information. Payment details are collected and processed by Stripe. FareChance does not store full credit card numbers. We retain transaction records, subscription status, and billing history.

Usage data. We collect information about how you use the platform, including pages visited, features used, and session data, to improve the product and troubleshoot issues.

2. How We Use Your Information

To provide and operate the Premiere platform and its features
To display your venue profile and campaigns within the FareChance app
To process payments and manage your subscription
To send transactional emails (account activity, billing receipts, campaign status)
To send optional product updates and digest emails (you can opt out at any time)
To analyze platform usage and improve features
To investigate and prevent fraud, abuse, or violations of our Terms of Service

3. Third-Party Services

We use the following third-party services to operate the platform:

Firebase (Google). Authentication, Firestore database, and file storage. Your account data, venue information, and uploaded photos are stored in Firebase. Google's privacy policy applies.
Stripe. Payment processing and subscription management. Stripe's privacy policy governs payment data handling.
Google Analytics / Firebase Analytics. We use analytics to understand platform usage. This data is aggregated and not tied to identifiable individuals for reporting purposes.

We do not sell your personal information to third parties. We do not share your data with advertisers.

4. Data Shared Within FareChance

Your venue profile information (name, address, hours, photos, deals) and active campaign content are shared with FareChance app users in your geographic area as part of the service. This is the core function of the platform — you control what information is entered.

5. Data Retention

We retain your account information and venue data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days before being deleted, giving you time to reactivate. Campaign performance data may be retained in aggregate anonymized form beyond that period. You may request deletion of your data at any time by contacting us.

6. Security

We use industry-standard practices to protect your data, including encrypted connections (HTTPS), Firebase security rules, and Stripe's PCI-compliant payment infrastructure. No system is completely secure, and we cannot guarantee absolute security of your information.

7. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Opt out of non-essential communications
Export your data in a portable format

To exercise any of these rights, email us at support@farechanceapp.com.

8. Cookies and Local Storage

The Premiere dashboard uses browser local storage to maintain your session and preferences. We do not use third-party tracking cookies. Analytics data collected by Firebase Analytics may use cookies as part of Google's standard implementation.

9. Children's Privacy

FareChance Premiere is intended for business owners and is not directed at individuals under 18. We do not knowingly collect personal information from minors.

10. U.S. State Privacy Rights

Depending on the state where you reside, you may have additional rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and similar laws in other states. These rights may include:

Right to know. Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used.
Right to delete. Request that we delete personal information we have collected from you, subject to certain exceptions.
Right to correct. Request that we correct inaccurate personal information we hold about you.
Right to opt out of sale or sharing. FareChance does not sell or share personal information with third parties for cross-context behavioral advertising.
Right to non-discrimination. We will not discriminate against you for exercising any of your privacy rights.

To submit a privacy request, email us at support@farechanceapp.com with the subject line "Privacy Request." We will respond within the timeframe required by applicable law (typically 45 days). We may need to verify your identity before fulfilling a request.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify active subscribers of material changes by email. The date at the top of this page reflects when the policy was last updated.

12. Contact

Questions or concerns about this policy? Reach us at support@farechanceapp.com.