Terms of Service

• Plans. Premiere is available on monthly ($39/month) and annual ($390/year) subscription plans. Pricing is subject to change with advance notice.
• Billing. Subscriptions are billed through Stripe. By providing payment information, you authorize FareChance to charge your payment method on a recurring basis.
• Cancellation. You may cancel your subscription at any time through the Billing section of your dashboard. Access continues until the end of the current billing period. No partial refunds are issued.
• Credits. Promotional credits applied to your account are non-transferable, have no cash value, and expire at account termination.
• Ad spend. Campaign impressions are billed against your credit balance at the applicable CPM rate. You are responsible for ensuring sufficient credits to fund active campaigns.

You are solely responsible for all content you upload, including venue photos, campaign copy, and promotional offers. You agree not to submit content that:

• Is false, misleading, or deceptive
• Infringes the intellectual property rights of any third party
• Promotes illegal products, services, or activities
• Contains offensive, hateful, or discriminatory material
• Violates any applicable law or regulation

FareChance reserves the right to review, reject, or remove any campaign or profile content at its sole discretion. Campaigns are subject to an approval process and will not run until approved.

Review timeline. We review every campaign personally and aim to complete reviews within a reasonable time of submission. Certain circumstances (including high submission volume, content that requires additional verification, or content that raises policy questions) may extend this timeline. FareChance is not liable for any delays in campaign activation during the review process.

Every active, approved Premiere profile is eligible to appear as a card in FareChance app search results that match your venue's location and the searcher's filters. Eligibility is not a guarantee of any specific outcome: how many profiles are shown, where a card lands in results, and how placement works may change as the app evolves, and FareChance may adjust these mechanics at any time. Saved or previously generated results that a user reopens without running a new search may not reflect newly eligible profiles. Availability and behavior may vary by platform (iOS and Android) and app version. No position in results is fixed or sold as part of a membership; only a paid campaign provides a specific placement.

A Touchpoint is a QR code that opens a page hosted by FareChance at a fixed web address assigned when the Touchpoint is created. Editing a Touchpoint keeps its address, so its buttons and decks can change without reprinting. Deleting a Touchpoint, or closing the account that owns it, permanently disables that address and every printed copy of its code. Removing a venue from your account does not, on its own, disable its Touchpoints.

Test before you print. You are responsible for scanning each code with your own device and confirming it opens the correct page before ordering or printing anything. FareChance provides a scan check for this purpose and is not responsible for the cost of prints made from a code that was not tested, that pointed to the wrong content, or that was later deleted or changed by you.

Continuity. FareChance intends to keep each Touchpoint address working for as long as the Touchpoints service operates. If FareChance ever needs to retire or change an existing address, our practice is to give the account that owns it at least 30 days' notice by email to the address on file. This is a practice, not a guarantee: FareChance does not warrant uninterrupted availability of any address, and the disclaimers and liability limits in Sections 10 and 11 apply in full. Regardless of the reason an address stops working, whether a change FareChance makes, a deletion, account closure, or any other cause, FareChance is not liable for the cost of printing, reprinting, signage, or any materials made using a Touchpoint's QR code.

Third-party printing. Print orders placed through Zazzle or any print shop are contracts between you and that vendor, at that vendor's prices and under that vendor's terms, including shipping, returns, and refunds. Zazzle orders are placed through FareChance's Zazzle store, and FareChance may earn a commission from Zazzle on those orders at no additional cost to you.

FareChance may offer a referral program that allows active subscribers to earn promotional credits by referring new users to Premiere. The following terms apply:

• Eligibility. Only active subscribers with a valid referral code may participate. Referrals to accounts you own or control, or to yourself using a different email, are not permitted.
• Credit issuance. Referral credits are issued after the referred user creates an account and activates a paid subscription. Credits are not issued for free trials or accounts that are cancelled before billing.
• Credit value. Referral credit amounts are set by FareChance and are subject to change. Credits have no cash value, are non-transferable, and apply only to ad spend within the Premiere platform.
• Expiration. Referral credits expire upon account termination and are forfeited if your subscription lapses for more than 90 days.
• Abuse. FareChance reserves the right to revoke referral credits and terminate participation in the referral program if we determine that referrals were obtained through fraudulent, misleading, or automated means.
• Program changes. FareChance may modify or discontinue the referral program at any time with reasonable notice. Changes do not affect credits already earned.

A community organization (a town, chamber of commerce, or similar partner) may purchase Premiere memberships on behalf of member businesses through Community-Sponsored Premiere. The following terms apply in addition to Section 4 above:

• Payer and beneficiary. The sponsoring community is billed for the sponsorship package as a single invoice; the sponsored business is not charged for a membership it receives this way.
• Same product. A sponsored business receives the identical Premiere membership a directly-paying subscriber receives. There is no reduced or limited version of the product for sponsored businesses.
• No effect on Community Picks. Sponsorship has no bearing on whether, or how, a business appears in that community's Community Picks. The two are entirely separate and are never linked.
• Existing subscribers. If a business already has an active, self-paid Premiere subscription, accepting a sponsorship applies to that existing subscription rather than creating a second one. The business is not billed while sponsored.
• Reassignment. A sponsorship the sponsoring community releases, whether because a business declined it or the sponsorship was withdrawn, becomes available for the community to offer to a different business.
• End of sponsorship. If a community's sponsorship package is not renewed, active sponsorships end at the close of the then-current billing period. A business may continue Premiere by subscribing directly at any time, including after a sponsorship ends.
• Administration. FareChance may inspect, adjust, or reassign sponsorship packages as needed to administer the program and prevent misuse.

FareChance may designate a community organization a Community Partner, letting it share a code that discounts the price of a direct Premiere subscription for businesses in its community. The following terms apply:

• Not a sponsorship. The business remains responsible for its own subscription payment at the discounted rate; neither FareChance nor the community is billed on its behalf. A business may hold a Community-Sponsored membership (Section 7) or a Community Partner discount at any one time, not both on the same subscription.
• Admin-granted. Community Partner status, the code, and its discount percentage are set by FareChance, not self-selected by the community organization.
• Duration of an applied discount. Once a code is applied to a subscription, the discount continues for the life of that subscription. If FareChance later revokes a community's Community Partner status, discounts already applied are not retroactively removed, but the code stops working for any new application.
• Revocation. FareChance may revoke Community Partner status, deactivate a code, or change its discount percentage at any time.